Frequently Asked Questions
Shipping
What countries do you ship to?
What countries do you ship to?
We ship worldwide! You’ll see all available shipping and delivery options at checkout.
How long is processing time?
How long is processing time?
Every order is packed with love and care, and usually ships out from our warehouse within 1–3 business days. We always do our best to get your order out the same day!
How long is shipping time?
How long is shipping time?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
How long is shipping time for pre orders?
How long is shipping time for pre orders?
Pre-orders are for our most-loved pieces that always sell out, no matter how many we make! We do our best to ship pre-orders within 4 weeks, but depending on demand, it can sometimes take up to 8 weeks.
Returns and Refunds
How do I return a product?
How do I return a product?
USA: We offer a 30-day return and exchange policy. Exchanges and store credits are free—no extra charges! For returns, there’s usually a small return shipping fee of $8–$10.
International: We accept returns for store credit only, and customers are responsible for return shipping.
Condition: We only accept returns on unworn items. All products must be sent back in their original packaging with hang tags attached.
Start a return/ Exchange
Start a return/ Exchange
Email us!
Hello@thetropicalsociety.com
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Ambassador Program
I applied and never heard back
I applied and never heard back
We always reply within 48 hours! Sometimes our emails end up in spam, so be sure to check there. If you don’t see a response, no worries—just email us again and we’ll resend it right away.
How to get PR as an ambassador?
How to get PR as an ambassador?
On top of all the amazing perks our ambassadors get, there are endless PR opportunities! Ambassadors can earn daily points that add up to free monthly items—yes, totally FREE. Plus, we have Ambassador of the Month giveaways where one (or sometimes even a few) girlies get a special PR box!