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Q&A

Return Policy

Since most of our items are handmade, we only accept store credit and exchanges.

-An item is acceptable for exchange or store credit in the condition you received it in (New, Unworn, Unwashed, not damaged, with tags and hygiene liners attached.)

- We do not cover the shipping label cost, it is $6.50 for all US orders and will be emailed to you to print out.

- For International orders the label fee is about $14-$16USD for one way label, the customer will need to purchase the other label at their local post office.

If you have any questions regarding your size, shipping, exchanges or anything you need help with, please feel free to email us.

- To start an exchange, please email us at: almma@thetropicalsociety.com

Processing Time:

Pre orders- All backorders ship out in about 1-3 weeks.

All Other Orders- Please allow 1-4 days for the item to be ready to ship.

If your order also includes a pre-order swimsuit, the order will ship when the pre-order is ready.

Shipping:

Standard shipping in the US usually takes 1-3 business days.

International Standard shipping usually takes 20 business days.

We offer express shipping options as well. For pricing or express shipping information, check out all the shipping methods at checkout.

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